As our expanding global marketplace continues to create competition for skilled resources and pressures for companies to do more with less, it is no wonder why IT executives are turning to reliable outsourcing partners for a competitive advantage.
Many firms offer outsourcing services, but very few do the “right thing” for clients every time. Our outsourcing solutions drive higher levels of performance, eliminate worry regarding resource continuity and lower IT costs.
We merge our seasoned professionals and management best practices to create a flexible, scalable and global delivery model.
We combine client-site, onshore and offshore delivery capabilities to drive true business value. Whether we’re supporting new business strategies or enhancing legacy applications, our clients can have confidence that their critical business applications are in good hands.
- Proven methodologies and certified resources
- Global delivery options: a combination of client-site, onshore and offshore
- Custom or packaged software, mobile, business intelligence, portal and cloud delivery teams
- Cloud-ready Proof of Concept (POC) capability
- Tools, templates, infrastructure and other jump-start project launch accelerators
Outsourcing Advisory Capabilities
We provide the following services:
- Business Case Development
- Application Outsourcing
- Onsite, Offsite, and Offshore Development
- Disaster Recovery and Business Continuity Planning
- Help and Service Desk (ITIL / ITSM)
Outsourcing Management and Maintenance Needs
Level 2 and 3 Application Support
- Fractional support staffing
- Legacy application support services
- Custom or packaged solutions
- Industry best practice Service Level Agreements (SLAs)
- 24x7x365 call center support
Software Quality Assurance
- Manual and automated testing assistance
- Performance and load testing
- Our Delivery Excellence Program (risk management)
Management and Maintenance Services
- Application and Database management
- System performance monitoring and reporting
- Database and application upgrade services
- Application patching
- Application security management