OUTSOURCING

As our expanding global marketplace continues to create competition for skilled resources and pressures for companies to do more with less, it is no wonder why IT executives are turning to reliable outsourcing partners for a competitive advantage.

 

Many firms offer outsourcing services, but very few do the “right thing” for clients every time. Our outsourcing solutions drive higher levels of performance, eliminate worry regarding resource continuity and lower IT costs.

We merge our seasoned professionals and management best practices to create a flexible, scalable and global delivery model.

We combine client-site, onshore and offshore delivery capabilities to drive true business value. Whether we’re supporting new business strategies or enhancing legacy applications, our clients can have confidence that their critical business applications are in good hands.

 

 

Delivery Services

We provide:
  • Proven methodologies and certified resources
  • Global delivery options: a combination of client-site, onshore and offshore
  • Custom or packaged software, mobile, business intelligence, portal and cloud delivery teams
  • Cloud-ready Proof of Concept (POC) capability
  • Tools, templates, infrastructure and other jump-start project launch accelerators
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Outsourcing Advisory Capabilities

Our delivery capabilities, combined with low turnover, bring top talent continuity to clients at a competitive price point.

  • We provide the following services:

    • Business Case Development
    • Application Outsourcing
    • Onsite, Offsite, and Offshore Development
    • Disaster Recovery and Business Continuity Planning
    • Help and Service Desk (ITIL / ITSM)

Outsourcing Management and Maintenance Needs

IT executives may find themselves in a situation where the knowledge of a particular business application is retained by a single resource, creating a single point of failure in terms of organizational succession planning. Executives may also find that a bulk of application development is focused on supporting business applications that aren’t necessarily creating a competitive advantage for the company. Our outsourcing solutions can help address these concerns while reducing the total cost of ownership in supporting these core business applications. We achieve this by providing the following:

Level 2 and 3 Application Support

  • Fractional support staffing
  • Legacy application support services
  • Custom or packaged solutions
  • Industry best practice Service Level Agreements (SLAs)
  • 24x7x365 call center support

Software Quality Assurance

  • Manual and automated testing assistance
  • Performance and load testing
  • Our Delivery Excellence Program (risk management)

Management and Maintenance Services

  • Application and Database management
  • System performance monitoring and reporting
  • Database and application upgrade services
  • Application patching
  • Application security management